- What is it?
- Who's It for?
- Where Can I Learn More?
Connect is Local Text Marketer's proprietary two-way SMS service designed for inbound (reactive) customer service and outbound support discussions. It allows your business or organization to communicate quickly, efficiently and cost effectively with your customers and contacts via text messages... a comfortable, familiar technology that over 90% of your audience is already using regularly.
Connect 1.0 (currently in beta-testing) is designed for outbound support and communication. Here's a practical application, two of our current beta testers are employment agencies whose counsellors want to connect with their clients via text, since SMS is the clients' preferred means of communication. In addition to making "connecting" easy, Connect 1.0 comes with cool functionality like the ability to archive conversations for future reference, make notes to accompany a discussion, and so on.
In essence however, this service can be used by any business that wants to send a text message to a current customer - to confirm a product delivery, the completion of a service, or whatever reason you want to reach out.
Connect 2.0 (Fall 2016) will add client initiated in-bound messaging (in Connect 1.0 the conversations are initiated by you or your agents) making it the ultimate tool for SMS-based inbound (reactive) customer service. Perfect for help lines, customer support, text based emergencies and trauma counselling (for troubled children or teens) and simple communications between you and your clients.
Currently Connect 1.0 is in testing mode and will be available in September 2016. If you are interested in being considered for beta testing (essentially, you try the service for free and provide with valuable feedback) please click here and drop us a line to tell us why your business is an ideal candidate.