Turn Ignored Emails and Voice Calls
into Instant Replies
No hand held devices. Minimal training. Just fast text replies — today.
No hardware required
Hosted in Canada
Full message retention for compliance and accountability.
Starting at just $49.99/month (see pricing), CONNECTsms will change the way you do business. 30-day free trial available. Book a call/demo to discuss!
The Problem
Calls go unanswered.
Voicemails aren’t returned.
Emails get ignored.
But text messages get read — often within minutes.
Most businesses and organizations already know texting works. They just struggle with how to do it properly.
Common roadblocks include:
• Personal phones (no control, no records, privacy concerns)
• Shared devices (expensive, messy, unscalable)
• US-based tools (data residency and compliance concerns)
Until the channel changes, the results don’t.
The Solution: Professional Desktop Texting—Built for Teams
CONNECTsms makes it easy for your team to use the one channel customers actually respond to—text—without relying on personal phones, shared devices, or offshore platforms.
Everything happens on the desktops/laptops your team already use. Every message is retained. And nothing falls through the cracks.
-
Send and receive texts from any desktop or laptop -
Reach customers who ignore calls and email -
Share one business number across your entire team -
Automatically retain every message -
Search and retrieve conversations instantly -
Maintain visibility, accountability, and compliance
No hardware to buy. No personal or work phones to manage. Just faster communication and better results.
Why CONNECTsms?
Not all business texting platforms are built the same. CONNECTsms was designed specifically for Canadian teams that need reliability, visibility, and compliance—not just message sending.
Hosted in Canada: All messaging data is protected by 256-bit encryption and stored and backed up in SOC II Canadian data centres—no offshore data residency concerns.
Designed for Teams, but Flexible: Shared or private inboxes, custom user permissions, and full visibility—so everyone stays aligned.
Automatic Message Retention: Every conversation is stored and searchable, downloadable and printable, creating a complete audit trail without extra effort.
No Impact on IT: Your team texts from the desktops and laptops they already use via a modern browser—no software to download and no phones to purchase, manage, or replace.
Built with Compliance in Mind: CASL-aware workflows and retained message history make compliance easier, not harder.
CONNECTsms isn’t just another texting tool—it’s a secure, professional communication system built for real organizational use.
How CONNECTsms Works
Getting started takes minutes—not weeks. CONNECTsms fits into your existing workflow with no hardware and no complicated setup.
Step 1
Log in from any desktop or laptop. On the dashboard, watch the “Quick Start” (3:32) and the “Deep Dive” (5:09) instructional videos. Total training invested? 8 minutes and 41 seconds.
Step 2.
Send and receive text messages using your business number. You can schedule messages in advance, send automated appointment reminders, or use message templates for consistent messaging.
Step 3.
Every message is automatically retained and searchable. Don’t want to retain your messages? It’s easy to enable message deletion if you prefer.
That’s it. No extensive training. No long onboarding process. No new equipment. Just faster communication.
How CONNECTsms Compares
Not all texting options are built for real organizational use. Here’s how CONNECTsms compares to common alternatives.
| Feature | Buying Handheld Devices | VoIP Texting | Personal Phones | CONNECTsms |
|---|---|---|---|---|
| Cost |  High |
 Medium |
Hidden costs |
 Low |
| Compliance | Limited |
Weak |
Poor |
Strong |
| Message Retention | None |
Limited |
None |
Full |
| Team Access & Control | Clunky / Limited |
Limited control |
No central control |
Shared & controlled |
| Response Rate | High |
Medium |
High |
Very high |
| Management Visibility | None |
Limited |
None |
Complete |
Common Use Cases
CONNECTsms is used by teams that need fast responses, full data retention and full oversight and accountability.
Service Providers, Healthcare & Clinics
Reduce no-shows, send appointment reminders, and reach clients and patients who ignore voicemail.
Employment & Social Services Agencies
Communicate with clients who don’t answer phones or check email—while retaining every conversation for your records.
HR, Scheduling & Internal Teams
Coordinate shifts, confirm availability, and get fast responses without email back-and-forth.
Home Services & Field Operations
Confirm visits, send updates, and avoid missed appointments or wasted dispatch time.
Website Support
Use the LEADsms texting widget (for Wordpress and Drupal) to manage website lead generation via text chat.
Customer Support
Address questions, sales inquiries and complaints on a familiar, non-intrusive channel.
Why CONNECTsms Pays for Itself
All business and organizations lose more money each month to missed calls, no-shows, delayed responses and inefficient processes than CONNECTsms costs.
Effort isn’t the issue. It’s friction.
One of the following is usually enough to justify the cost:
- A missed appointment
- A delayed response to an inquiry
- Staff members chasing after clients/contacts
- A lost message thread with no supporting record
CONNECTsms reduces all of these by moving communication to the channel people actually respond to.
Multiple work phones or shared devices.
Message history spread across personal or work phones.
Gaps in accountability or visibility.
Time wasted on repeated follow-ups.
Risk from missing or incomplete records.
And it does it all with…
Flexible, affordable monthly plans and no contracts. Backed up by a 30-day money back guarantee (Bronze, Silver and Gold subscriptions).
CONNECTsms Features
Built for Regular People. Not Techies
Easy. Simple. User friendly. That’s the CONNECTsms experience. No long learning curve here: you’ll be up and running in just over 2 minutes and 30 seconds!
Message Templates
Ensure fast, consistent, and professional messaging across your entire business or organization by using the built in message templates.
Out of Office Autoresponder
Boost your clients’ peace of mind with automated “out of office” messages assuring them their messages have been received and will be addressed as soon as you’re able.
New Message Notifications
Out of the office? No problem. Get notifications of new messages by email and text message or login with your mobile device to read immediately.
Also enable desktop and audio notifications to receive alerts when the application is minimized.
Rollover Messaging Credits
Any unused messaging credits left over at the end of the month simply “roll over” to the next one. This ensures you never lose any credits, ever.
Custom Permission Levels
Share or restrict your team’s access to contacts and functionality by setting custom permission levels.
Regular Back Ups
We back up data regularly to two different data centers in separate locations to ensure continued operation even in the face of a major disaster.
Lifetime Conversation History
We’ll store all conversations and messages (fully encrypted) for all your contacts and Users/Agents for as long as you maintain your subscription.
2FA Enabled
Boost the security of your account with one time passcodes sent by either email or SMS.
CSV Import
Import your contacts into the software via CSV file.
Mobile Version
Access a stripped-down version of CONNECTsms on your phone for conversations “on the go.”
Use Your Existing Business Number
Conduct your text messaging over the number with which your clients are the most familiar… your business number. Works with standard landlines and VOIP numbers not currently provisioned for SMS.
API
Use the API to seamlessly integrate your system’s contacts with CONNECTsms for peer-to-peer text chatting.
Automated Appointment Reminders
Reduce forgotten and missed appointments by 50% or more by sending automated appointment reminders to your clients a few days in advance of their appointments.
Add Emojis
Add a splash of personality to your messages with an emoji or two, accessible with a couple of clicks from our messaging interface.
Disable Deletion
Prevent accidental or intentional deletion of messages and ensure the integrity of your records by disabling your User/Agent’s ability to delete messages & archives.
Built-In Link Shortening
Shorten long, unwieldy links for insertion into your messages to reduce characters and improve client experience.
Send/Receive Images and PDFs
Support your clients with images and PDF files too!
Multi-Line Support
CONNECTsms supports the use of multiple phone numbers, and in certain cases, we can even use your existing landline if you prefer.
Free Upgrades
We’re always working to improve our service and you’ll get all future updates for free. Because CONNECTsms is cloud-based, we automatically install the updates for you.
256-Bit Encryption
We protect your clients’ data with 256-bit encryption. We maintain PCI DSS compliance and adhere to industry best practices to ensure the safety of your data.
Restrict Access by IP
Prevent staff or team members from accessing the platform remotely or from unapproved computers or networks.
Transfer Contacts
Easily transfer contacts from one agent/team member (useful for when a person goes on a leave of absence).
Website Texting Widget for Drupal & WordPress
If you’re interested in adding a “text us” button to your website, you’ll be pleased to learn that CONNECTsms includes our LEADsms website texting widget.
It is available as a Wordpress plugin and a Drupal module.
When installed on your website, it allows you to generate leads, provide support, answer questions by text message/SMS.
A branded version of LEADsms is free with every CONNECTsms subscription. A non-branded version can be obtained for an additional $9.99 added to your monthly subscription.
You can learn more about LEADsms in the blog post, “How to Add a Text Us Button to Your Website to Boost Sales.“
Google Calendar Integration.
Send appointment reminders for events / appointments booked on your Google calendar. Add your staff so they can connect their own calendars!
Coming Soon: Salesforce Integration
Migrate your Salesforce contacts to CONNECTsms for peer-to-peer text chatting.
Unconditional Money-Back Guarantee!
We’re so confident the CONNECTsms business texting software will pay for itself in increased communication efficiency, staff productivity and in a dramatic reduction in missed and forgotten appointments that we will completely eliminate all risk from your subscription by offering an unconditional 30-day money-back guarantee on our service.
CONNECTsms Pricing
We build custom subscription packages for 75% of our clients, and we’d be happy to build one for you.
Email us with details for your custom package or call 877-403-2402.
Bronze Package*
CAD $49.99/month
Up to 5 Users/Agents
600 text message credits
Up to 600 appointment reminders!
Credits never expire
Lifetime conversation records
No contract required
Google Calendars Available**
Additional User/Agents: $5.00/month
Extra Credits:5 cents each
*Non Profit Discount Available
**Additional fee applies
Silver Package*
CAD $85.99/month
Up to 10 Users/Agents
1000 text message credits
Up to 1000 appointment reminders!
Credits never expire
Lifetime conversation records
No contract required
Google Calendars Available**
Additional User/Agents: $5.00/month
Extra Credits:5 cents each
*Non Profit Discount Available
**Additional fee applies
Gold Package*
CAD $185.99/month
Up to 20 Users/Agents
2,500 text message credits
Up to 2,500 appointment reminders!
Credits never expire
Lifetime conversation records
No contract required
Google Calendars Available**
Additional User/Agents: $5.00/month
Extra Credits:5 cents each
*Non Profit Discount Available
**Additional fee applies
*Credits are used to send SMS (plain text) or MMS (image plus text). SMS messages cost 1 credit per segment, MMS cost 2 credits each.
Frequently Asked Questions
What does your business texting service include?
You’ll get access to the CONNECTsms desktop texting platform – which supports one-to-one chat, SMS and MMS, automated appointment reminders, our website “text us” widget (available for WordPress and Drupal), importable contact lists (via CSV), message templates, rollover credits and more.
It’s designed for both individual users and teams (multi-agent support) and includes features to ensure complete data retention and retrieval.
How long is the commitment and is there a free trial?
There is no long-term contract required—subscriptions are month-to-month only. A free trial is available for qualified businesses. Contact us to learn more.
How steep is the learning curve?
CONNECTsms is designed to be very simple to use, with minimal onboarding required.
Our “Quick Start” instructional video is just a hair over 3 minutes and 30 seconds long and it’s all that’s required for your staff to learn the basics and use the software.
The secondary “deep dive” instructional video is a touch over 5 minutes and it covers topics like enabling your “new message notifications” (so you’re updated when new messages arrive in the software when you’re away from your desk) and extending your login timeout.
Total training time for team members: Under 9 minutes.
Is my client data stored in Canada?
Yes — 100% stored, processed, and backed up in Canada (Toronto, Montreal, Vancouver).
All data is hosted in Canada in SOC II certified data centers and protected by 256-bit encryption, with backups stored in separate Canadian SOC II datacentres.
This helps meet internal IT, privacy, and government compliance requirements.
Does the system store message history?
Yes — CONNECTsms keeps a lifetime record of your conversations, along timestamps, delivery status and user activity. It includes features to prevent the accidental or intentional deletion of conversations (both active and archived) by team members. Even deleting a contact from the platform will not delete a conversation record if this feature is enabled.
Is CONNECTsms Compliant with Canadian/US privacy laws?
Yes. Your client data is never shared, sold, mined or even analyzed in any way. The only relationship we have with your data is to store it and display it as needed within the context of the software.
Can I use my existing business number (landline or VOIP) for texting?
Provided your business number is not already provisioned for SMS, the answer is yes (although there may be exceptions).
What kind of businesses or organizations use CONNECTsms?
This service is well suited for organizations that…
- Have clients that don’t respond to voice calls or emails or who would prefer to communicate via text.
- Need to send appointment reminders, follow-ups and support chats.
- Want to implement website lead capture via text.
CONNECTsms clients include…
- Social service agencies
- Non profits
- Employment agencies
- HR/scheduling departments
- Municipalities and government programs.
- Clinics, dentists and wellness providers.
- Home service providers.
- Small/medium businesses.
What kind of messages can I send?
You can send…
- SMS (plain text only messages).
- MMS (text and image or animated gif)
- PDF (we store these internally and make it easy for the recipient to retrieve securely)
- Shortened links using the built in link shortener.
Incoming MMS messages from clients (image messages) are also fully supported.
How do message credits work? Do unused credits expire?
We use “credits” to track the number of text messages you send and receive in the software.
In general…
- A single, 160 character message sent to 1 person = 1 credit.
- Longer messages require more credits to send (CONNECTsms features detailed character counters for full tranparency).
- A single MMS message sent to 1 person = 2 credits (MMS messages can be accompanied by up to 1600 characters).
Any unused credits rollover to the next month. They don’t expire as long as your subscription remains active. Unused credits are not refundable.
Can I integrate CONNECTsms with other systems?
Yes. CONNECTsms includes an API for this purpose.
How many User/Agents can access an account?
It’s dependent on your subscripion package. With the Bronze package, it’s 5. With the Silver, it’s 10, and with the Gold, it’s 20.
What if I need a custom plan?
Just let us know. Roughly half our clients have custom subscription plan, and we’d be happy to create one for you.
Is two-factor authentication (2FA) available?
Yes, by either SMS or email.
Can I restrict access by IP address?
Yes. This ensures that staff and team members can only access the platform from approved systems.
Can I set custom permission levels for users/agents?
Yes.
CONNECTsms includes features that allows control over…
- System modules: enable or disable access to software features on a user by user basis.
- Contact access: restrict User/Agent access to their own clients/contacts only, or remove this restriction to allow access to all system contacts.
Is there a guarantee?
Yes, the software is backed with a 30-day unconditional money back guarantee (Bronze, Silver and Gold subscriptions only).
What's the process if I decide the service isn't a good fit?
Very simple… just send us an email and let us know. There’s no complicated process to cancel your account; no cancellation fees and no multi-step, complicated beaurcratic process to wade through.