Turn Ignored Emails and Voice Calls
into Instant Replies
Reach clients faster with two-way texting. No personal phones required.
No hardware required: Text from your computer or mobile browser.
Keep personal numbers private: Communicate without sharing personal phone numbers.
Supports MMS & SMS: Send and receive both images and text.
Hosted in Canada with centralized message records and administrative oversight.
Whether you’re managing a team or running your own business, CONNECTsms keeps client conversations organized, professional, and separate from your personal communications.
Questions about compliance, use cases, or suitability? Talk to an SMS Specialist.
The Problem
Calls go unanswered.
Voicemails aren’t returned.
Emails get ignored.
But text messages get read — often within minutes.
For many organizations, it isn’t about whether texting works. It’s finding a way to use it without sacrificing privacy, control, or accountability.
Common challenges include:
• Personal phones: Compromised privacy and messages outside working hours.
• Company-issued phones: Added costs for devices, service plans, maintenance, and administration.
• Shared devices: Limited accessibility, fragmented conversations, and inconsistent records.
• Disconnected messaging tools: Limited oversight, inconsistent recordkeeping, and data residency concerns.
Your staff need an easier way to communicate. Your organization needs to stay in control.
The Solution: Business Texting Without the Hardware or Headaches
Conversations are stored centrally, giving organizations the visibility and accountability they need while keeping communication simple for staff.
Two-way business texting: Send and receive messages from your computer or mobile browser.
Shared business numbers: Allow authorized staff to communicate through an organizational number.
Centralized message history: Keep conversations accessible for follow-up, continuity, and oversight.
Administrative controls: Manage staff access and maintain visibility into business communications.
Appointment reminders: Help clients remember appointments and reduce missed visits.
No additional hardware. No personal numbers to share. Just professional communication with oversight built in.
Why CONNECTsms?
Not all business texting platforms are built the same. CONNECTsms combines simple, two-way communication with the privacy, accountability, and administrative controls organizations need.
Canadian Hosting & Security
Message records are encrypted and stored in Canadian data centers, with security controls designed to protect sensitive information.
Automatic Message Retention
Conversations are retained and searchable, with options to download or print records when needed.
Flexible User Management:
Shared or private inboxes, customizable user permissions, and centralized oversight give organizations control over how staff communicate with clients.
Minimal IT Requirements
Access CONNECTsms through a computer or mobile browser. No software installation or additional phones required..
CONNECTsms is more than a texting tool. It’s a professional communication platform designed to keep conversations accessible, accountable, and under your control.
How CONNECTsms Works
Log In
Sign in to CONNECTsms using your web browser. Our short instructional videos will have you comfortable using the platform in minutes.
Start Texting
Send and receive individual text messages, schedule follow-ups, enable autoresponders and automate appointment reminders.
You're Covered
Every conversation is automatically retained, with searchable message histories, delivery information, and administrative oversight built into the platform.
On the go? CONNECTsms also lets you send and receive messages from your mobile browser, while management and administrative functions remain on the desktop platform.
Common Use Cases
From social services and municipalities to healthcare providers and small businesses, CONNECTsms makes client communication easier while maintaining privacy, oversight, and accountability.
Employment & Social Services
Communicate with clients who don’t answer calls or emails, while maintaining centralized conversation records and staff oversight.
Municipalities & Public Services
Give frontline staff a professional way to text residents without issuing additional phones or sharing personal numbers.
Healthcare & Clinics
Send appointment reminders, coordinate visits, and communicate with patients through a managed texting platform.
HR & Internal Communications
Coordinate shifts, confirm availability, and communicate directly with employees.
Home Services & Field Operations
Coordinate appointments, provide updates, and stay connected with customers while on the go.
Customer Service & Support
Handle questions, follow-ups, and service inquiries through convenient two-way texting.
Turn Website Visitors into Text Conversations
With our LEADsms WordPress plugin or Drupal module, you can add a simple contact form to your website that routes visitor inquiries directly into CONNECTsms.
It’s a convenient alternative to traditional contact forms and live chat:
- Make it easier to reach out: Visitors can initiate contact in seconds without calling or composing an email.
- No waiting around: Visitors can leave your website knowing your response will arrive by text.
- More visible responses: Replies arrive directly on the visitor’s phone rather than potentially getting lost in an email inbox.
- Everything in CONNECTsms: Staff respond from the same platform, with conversations automatically retained and available for follow-up.
Make it easier for prospects to reach you — and harder for them to miss your response.
Canadian Owned. Canadian Built.
Canadian Hosted.
And supported by Canadians.
CONNECTsms Pricing
Higher volume & custom subscription packages are available for clients that require them.
Email us with details for your custom package or call 877-403-2402.
Basic
CAD $34.99/month
Up to 2 Users/Agents
300 text message credits
Credits never expire
Automatic message retention
Message oversight & accountability
LEADsms website texting
No long-term contracts
Additional Users: $5.00/month
Extra Credits:5 cents each
Non Profit Discount Available
Additional fees apply for U.S. number registration.
Bronze
CAD $49.99/month
Up to 5 Users/Agents
600 text message credits
Credits never expire
Automatic message retention
Message Oversight & Accountability
LEADsms website texting
No long-term contracts
Additional Users: $5.00/month
Extra Credits:5 cents each
Non Profit Discount Available
Additional fees apply for U.S. number registration.
Silver
CAD $85.99/month
Up to 10 Users/Agents
1000 text message credits
Credits never expire
Automatic message retention
Message Oversight & Accountability
LEADsms website texting
No long-term contracts
Additional Users: $5.00/month
Extra Credits:5 cents each
Non Profit Discount Available
Additional fees apply for U.S. number registration.
Gold
CAD $185.99/month
Up to 20 Users/Agents
2500 text message credits
Credits never expire
Automatic message retention
Message Oversight & Accountability
LEADsms website texting
No long-term contracts
Additional Users: $5.00/month
Extra Credits:5 cents each
Non Profit Discount Available
Additional fees apply for U.S. number registration.
30-Day Money-Back Guarantee
Try CONNECTsms with confidence. If you’re not satisfied within your first 30 days, we’ll refund your subscription fee.
Ready to Get Started?
New CONNECTsms accounts begin with a free consultation.
We’ll review how you plan to use business texting, discuss your messaging needs, and answer any questions before activating your account.
Or email us with your questions.
Frequently Asked Questions
What does CONNECTsms include?
No additional phones or software installation are required.
Is there a contract or free trial?
Is my client data stored in Canada?
Yes. CONNECTsms stores and backs up customer data exclusively in Canada, using data centres located in Toronto, Montreal, and Vancouver.
Customer information and conversation records are maintained in Canadian data centres with SOC 2-certified hosting infrastructure, protected by 256-bit encryption. Backups are maintained separately in Canadian data centres for additional protection and resilience.
This Canadian hosting infrastructure, combined with CONNECTsms’s message retention and administrative controls, helps organizations address their data residency, privacy, security, and internal IT requirements.
Are text conversations automatically saved?
Administrators can also restrict staff from deleting conversation records, helping preserve accountability and continuity.
Does CONNECTsms support privacy and security requirements?
Compliance with specific legislation or organizational policies depends on how the service is configured and used.
Can I text from my existing business phone number?
How do message credits work? Do they expire?
Unused credits roll over and do not expire while your subscription remains active. Unused credits are non-refundable.
Can CONNECTsms send appointment reminders?
A version with Google Calendar integration is also available, supporting SMS and email reminders.
Can administrators control what staff can access?
Additional security options include two-factor authentication by SMS or email and IP-based access restrictions.
Can I integrate CONNECTsms with other systems?
What if I need a custom subscription?
What happens if I decide CONNECTsms isn't right for me?
Eligible subscriptions are also backed by our 30-day money-back guarantee. Contact us within the first 30 days if you’re dissatisfied with the service.