Start having text conversations with our
powerful desktop software today!
No credit card required, no strings attached! We realize we don't know your business or organization and its unique needs, so we provide this demo so you can confirm our service's value before you commit to a subscription.
… and more, without having to compromise your personal privacy by using your own phone!
98% of people 50 and under use text messaging (Source: Pew Internet).
Plus, text messaging is included on all phones – regardless of their type or age – so your contacts don’t need to download an app to communicate with you.
Text messages don’t require wifi access or a pricey data plan to work! If you’re tired of having your emails ignored and your voice calls going straight to voicemail, you’ll be thrilled to see how quickly people respond to texts.
How many staff do you need to empower with CONNECT?
Add 3, 10, 50 or 100. There’s no practical limit to the number of team members you can set up on your account.
Do you want text conversations between a CONNECT User and a client to be accessible to all Users on the system, both to view and contribute? (Ideal for typical businesses).
Or do you want to restrict access so that text conversations are viewable only by the User and the client? (Ideal for social service and employment agencies or any business where there’s an expectation of privacy in conversations).
What about restricting conversation access for some Users and allowing it for others? It’s all possible with CONNECT.
If you operate in an industry where compliance with certain communication policies is critical, or you simply want to maintain oversight over the messages sent from CONNECT, you can disable the ability of staff to delete their text conversations.
If your clients responds outside of regular business hours, your “out of office autoresponder” sends an immediate text message informing them you’re unavailable and will get back to them on the next business day!
Reduce your costs and improve the efficiency of your customer support by offering text message-based support, help or general inquiries channel.
Provide call centre functionality… without the calls or the phones!
Like all our solutions, CONNECT is designed for ease of use and simplicity. We know technology should simplify your life, not complicate it. Our text conversation platform is the perfect testimony to chat.
The clean, simple interface is intuitive and unintimidating. And learning curve? Pfffft. Use the "Quick Start" video on the dashboard to get your account up and running in exactly 2:32. See for yourself...
That means we're friendly, good-natured, and go the extra mile. Plus...
If your business or organization has policies with requirements within laws such as Canadian PIPEDA or you are concerned about the US Patriot Act, you'll be happy to know our service is 100% hosted in Canada, on PIPEDA compliant cloud hosting.
Why use CONNECT?
Today, many people prefer to communicate with text messages. By using CONNECT, you can reach your audience on the communication channel that they prefer... and that's important.
CONNECT eliminates the needs for multiple office phones, reduces the time your staff has to spend trying to reach your clients, and its built in automated appointment reminders eliminates no shows and forgotten appointments.
Saves Time. Boosts Productivity.
Text communications are brief and to the point, side stepping the niceties required in typical interactions. This allows for highly efficient and fast communication, which in turn saves time and boosts productivity.
If you operate in an industry where compliance with certain communication policies is critical, then you'll love CONNECT. It's designed to allow administrators to oversee their staff's communications to ensure they adhere to your messaging policies.
He said. She said. When you have archived records of your text conversations - time stamped with delivery status and attributed to the appropriate staff member - securely stored in your account, this is never an issue.
Call Center Functionality
CONNECT allows you to help and support via text, which allows you to improve the speed and efficiency of you customer support operations.
Don't see what you want? No worries. We build custom subscription packages for 75% of our clients,
and we'd be happy to build one for you. Get in touch for details on your custom package.
*All prices in USD.
No. CONNECT is a non-commercial service, designed to send automated appointment reminders, as well as for one-to-one, back and forth discussions with existing customers, contacts, or clients.
If you need a bulk texting service, check out our Mass Texting Service.
Yes. Your staff can choose to either delete or archive completed conversations (you can choose not to allow the option to delete conversations, if you like).
The account administrator can access the transcriptions and the accompanying notes of any archived conversations in the system from the "Archives" tab in the tool (users can only review their own archived messages).
Every piece of data relating to either you or client/contact is 256-bit encrypted on the Local Text Marketers servers. And of course, both your and your contacts' data is 100% secure and is never shared or sold with anyone.
Very soon. We're working on developing an API in the 2nd and 3rd quarter of 2019.
No. CONNECT! renews month to month and you may cancel anytime.
Honestly? A few minutes. Our quick start video is 2:36 long. CONNECT's greatest strength is that is super easy to use. Sign up for the free demo and confirm this for yourself.
Our Pro level account allows for 10 users (one of whom will double as the account administrator), but can be upgraded to include as many people as you like.
All messages sent from CONNECT are sent as text messages via the SMPP protocol over the mobile carrier networks (i.e., Bell, At&T, Verizon, Virgin, etc).
No. CONNECT! is an online service that can be accessed from desktops, laptops and mobile devices via a standard internet connection.
Of course. Send us a quick message, or call us at 877-403-2402. We'd be happy to chat with you at any time!
CONNECT is fully secure, cloud-based service that does not require the download of any software
on your local computer network.
All conversations and correspondences are protected by 256-bit encryption in our databases.
However, text messages are sent over publicly available networks and are not encrypted and are therefore not secure.
However you can use CONNECT and text messaging and be fully HIPPA compliant under certain circumstances - please see this article for a complete discussion.
Ultimately, proper education about the potential consequences of failing to protect the integrity of private health information is the responsibility of the client.
P.S. If you have further questions, by all means call us (877 403 2402) or send us a quick message. We'll be happy to address them for you!