How to Use Our SMS Customer Service & Support Software Platform

Introducing the CONNECT Software Platform for Text / SMS Customer Service and Support

CONNECT is a cloud-based online software platform that shines for two-way communication, customer service and support…

All delivered via simple text messages.

In the video directly above, I show you exactly how to use our CONNECT customer service texting software to offer SMS support to your customers.

Why use text messages for customer support?

It will save you (and your support reps time).
It will save you money.
Your audience will love it (more and more of them prefer to communicate entirely via text message).
You can reach people who would have a hard time reaching you otherwise (i.e., youth, people in poverty who have no minutes or data or their phones).
It's cheap to offer this option to your audience.
You can still escalate to voice or email if necessary.

For more details, see 6 Reasons to Offer SMS Customer Service and Support!

Supports Multiple Staff Members or Support Reps

CONNECT can be used by a single person or you can add dozens of staff or support representatives to the system, so that everyone in your organization can serve your clients by using SMS for customer service.

Minimal Learning Curve: Super Easy to Use!

CONNECT's simple "point and click" interface interface takes only a few minutes to master, and offers great flexibility in assigning messages and addressing customers.

As noted in the video above, the service is very intuitive, and was designed for ultimate simplicity. Using text messages to communicate with customers doesn't have to be difficult!

Easy Message Management

Never worry about "he said, she said" again. Save completed conversations in the archives to maintain a copy for your records. Or delete finished conversations altogether.

Don't want employees or support representatives deleting conversations?

No problem. You can disable their ability to do so.

Eliminates the Need for Office Phones

If you're trying manage text communications with a couple of office phones, you can say good bye to that nightmare.

CONNECT eliminates the need for office phones and allows all your staff access to SMS messaging for a fraction of the cost!

Looking for Mass Texting?

Most discussions about offering customer service via text message are really about bulk or mass texting; sending a single message to dozens, hundreds or even thousands of people at once.

CONNECT is not a mass or bulk texting service. It is not designed for - nor does it support - mass texting or commercial texting.

It is designed for two-way, person to person communication only.

Think of it as a text message based call center - a two-way communication hub, where people can actively reach out to you via text message and you and your team can respond.

If bulk or mass texting is what you are looking for, I invite you to check out our Broadcast service.