Are you using SMS messages to provide support and service to your clients? It may be an option that’s worth considering, depending on the nature of your business.
Great Customer Support Rounds off the Complete Package!
You can have the products and the best staff selling those products, but if you don’t support your customers with absolutely stellar customer service, then you are falling short on one critical part of the puzzle.
There are, of course, many ways in which customer suport and service can be provided…
Phone calls, emails, and SMS / text messages. Sometimes support is simple and routine – like following up to see how the customer is enjoying your product and asking whether they have any questions or need any assistance. Other times, it’s connecting for routine maintenance or updates.
However, it’s when things go wrong that you really have an opportunity to make an impression… because there’s no better way to impress a client than to OVER-deliver on converting lemons into lemonaide. And there’s no better way to provide great support by delivering a message directly to where your customers are most engaged…
… Their mobile devices.
Fast & Easy Support with SMS / Text Messaging
Not only is delivering customer support easy and fast with text messaging, it also reaches your customers when they’re on the go, which means there’s less of a chance of a message being missed, or languishing unheard on a land line’s voice mail somewhere. Imagine how relieved you’ll be when this message from your heating and air conditioning guys shows up on your phone.
“Micheal: Got your message about the furnace. Really sorry, but we’re on it. Tech will arrive @ 3 PM today. Call to confirm access.”
While the SMS message is short and brief, it says everything it needs to, gets the message across, apologizes for the inconvenience and provides a concrete solution for the client, delivered where it will be seen!
SMS Alerts For Service Notices
Many service providers still use costly reminder postcards sent by mail as the primary means to notify clients of upcoming appointments and service requirements. How many of these are tossed into the trash unseen? Buried or lost? How much easier, effective, and cost efficient would it be to deliver that message onto a cell phone instead?
The answer is obvious; a LOT.
Since 95-99% of all text messages are opened and read, most within a couple minutes, there’s no better channel to deliver your message. Let’s face it; your customers are married to their mobile devices.
Want an easy way to provide easy, effective, and affordable customer service messages? SMS messaging is the key.
Local Text Marketer’s Delivers SMS Customer Support Solutions
Whether it’s our standard business service (try the “no credit card required” free trial here) or our Appointment Manager designed specfically for service businesses, we can help businesses looking to use SMS messaging to deliver customer support.