Struggling to Reach Clients by Phone or Email?

Add a splash of personality to your messages with an emoji or two, accessible with a couple of clicks from our messaging interface.

Prevent accidental or intentional deletion of messages and ensure the integrity of your records by disabling your User/Agent’s ability to delete messages & archives.

Shorten long, unwieldy links for insertion into your messages to reduce characters and improve client experience.

Support your clients with images and PDF files too!

CONNECTsms supports the use of multiple phone numbers, and in certain cases, we can even use your existing landline if you prefer. 

We’re always working to improve our service and you’ll get all future updates for free. Because CONNECTsms is cloud-based, we automatically install the updates for you.

We protect your clients’ data with 256-bit encryption. We maintain PCI DSS compliance and adhere to industry best practices to ensure the safety of your data.

Prevent staff or team members from accessing the platform remotely or from unapproved computers or networks. 

Easily transfer contacts from one agent/team member (useful for when a person goes on a leave of absence). 

If you’re interested in adding a “text us” button to your website, you’ll be pleased to learn that CONNECTsms includes our LEADsms website texting widget.

It is available as a Wordpress plugin and a Drupal module. 

When installed on your website, it allows you to generate leads, provide support, answer questions by text message/SMS.

A branded version of LEADsms is free with every CONNECTsms subscription. A non-branded version can be obtained for an additional $9.99 added to your monthly subscription. 

You can learn more about LEADsms in the blog post, “How to Add  a Text Us Button to Your Website to Boost Sales.“

Send appointment reminders for events / appointments booked on your Google calendar. Add your staff so they can connect their own calendars!  

Migrate your Salesforce contacts to CONNECTsms for peer-to-peer text chatting. 

There is no long-term contract required—subscriptions are month-to-month only. A free trial is available for qualified businesses. Contact us to learn more.

CONNECTsms is designed to be very simple to use, with minimal onboarding required.

Our “Quick Start” instructional video is just a hair over 3 minutes and 30 seconds long and it’s all that’s required for your staff to learn the basics and use the software.

The secondary “deep dive” instructional video is a touch over 5 minutes and it covers topics like enabling your “new message notifications” (so you’re updated when new messages arrive in the software when you’re away from your desk) and extending your login timeout.

Total training time for team members: Under 9 minutes.

Yes — 100% stored, processed, and backed up in Canada (Toronto, Montreal, Vancouver).

All data is hosted in Canada in SOC II certified data centers and protected by 256-bit encryption, with backups stored in separate Canadian SOC II datacentres.

This helps meet internal IT, privacy, and government compliance requirements.

Yes — CONNECTsms keeps a lifetime record of your conversations, along timestamps, delivery status and user activity. It includes features to prevent the accidental or intentional deletion of conversations (both active and archived) by team members. Even deleting a contact from the platform will not delete a conversation record if this feature is enabled.

Yes. Your client data is never shared, sold, mined or even analyzed in any way. The only relationship we have with your data is to store it and display it as needed within the context of the software.

Provided your business number is not already provisioned for SMS, the answer is yes (although there may be exceptions).

This service is well suited for organizations that…

1. Have clients that don’t respond to voice calls or emails or who would prefer to communicate via text.
2. Need to send appointment reminders, follow-ups and support chats.
3. Want to implement website lead capture via text.

CONNECTsms clients include…

1. Social service agencies
2. Non profits
3. Employment agencies
4. HR/scheduling departments
5. Municipalities and government programs.
6. Clinics, dentists and wellness providers.
7. Home service providers.
8. Small/medium businesses.

You can send…

• SMS (plain text only messages).
• MMS (text and image or animated gif)
• PDF (we store these internally and make it easy for the recipient to retrieve securely)
• Shortened links using the built in link shortener.

Incoming MMS messages from clients (image messages) are also fully supported.

We use “credits” to track the number of text messages you send and receive in the software.

In general…

• A single, 160 character message sent to 1 person = 1 credit.
• Longer messages require more credits to send (CONNECTsms features detailed character counters for full tranparency).
• A single MMS message sent to 1 person = 2 credits (MMS messages can be accompanied by up to 1600 characters).

Any unused credits rollover to the next month. They don’t expire as long as your subscription remains active. Unused credits are not refundable.

Yes. CONNECTsms includes an API for this purpose.

It’s dependent on your subscripion package. With the Bronze package, it’s 5. With the Silver, it’s 10, and with the Gold, it’s 20.

Just let us know. Roughly half our clients have custom subscription plan, and we’d be happy to create one for you.

Yes, by either SMS or email.

Yes. This ensures that staff and team members can only access the platform from approved systems.

Yes.

CONNECTsms includes features that allows control over…

• System modules: enable or disable access to software features on a user by user basis.
• Contact access: restrict User/Agent access to their own clients/contacts only, or remove this restriction to allow access to all system contacts.

Yes, the software is backed with a 30-day unconditional money back guarantee (Bronze, Silver and Gold subscriptions only).

Very simple… just send us an email and let us know. There’s no complicated process to cancel your account; no cancellation fees and no multi-step, complicated beaurcratic process to wade through.